Warranty Policy
WHAT IS Tierno’ WARRANTY POLICY ?
We stand behind the quality of our products with a Limited Lifetime Warranty. The warranty is valid for upto six months from the date of purchase. / Warranty timeline of each category and product may vary and is written on the respective product page under the Warranty tab.
WHAT IS COVERED UNDER WARRANTY?
Any and all manufacturing defects in production pertaining to materials or workmanship. Such defects include issues related to bonding, stitching, material or components failure and workmanship. This guarantee applies when the product is used under normal conditions and for the purpose for which the product was designed.
WHAT IS NOT COVERED UNDER WARRANTY ?
Tierno warranties do not cover misuse, neglect, accidents, abrasion, solvents, cleaning liquids, damage during transport, or any modification to a Tierno item. We also cannot be held responsible for loss, damage or cost resulting from the use or loss of our products. Please note that general wear and tear, including but not limited to the breakdown of colors and materials over time, is not considered a material or manufacturing defect and is therefore not covered by our warranties.
We will not honor fake or fraudulent warranty claims and reserve the right, in our sole discretion, to reject any warranty claims which we suspect to be fraudulent (including intentional damage to products, duplicate claims, and counterfeit products).
HOW TO FILE A WARRANTY CLAIM?
If you think your product has a manufacturing defect, you can submit your warranty claim. To file a warranty claim, raise a ticket for that product from Help Desk and our team will further assist you with the procedures. We will try our best to provide you with a suitable resolution as per the criteria.